Q: Who do I contact if I want to change my email address or name?Ī: Please refer to the link for more information: Who do I contact to correct a typo error in my email on file? Please Note: When an IBO downgrades to Customer, it will start qualifying for 2&Free after 33 days.Ī: Please refer to the below for 2 & Free requirements: How does 2 and free work? Q: About downgrading from IBO to Customer.Ī: Please refer to the link for instructions on how to downgrade to Customer: Downgrade from IBO to Customer Q: I would like to request a refund, what should I do?Ī: Please email request for a refund. Q: What if i have issue with Alt5 payment?Ī: Please refer to the link for Alt5 payment: Alt5 Pay FAQsĪ: Please refer to the link for how to unsubscribe: How do I cancel my subscription or close my account? Q: What do I do if there are duplicate payments?Ī: Please refer to the link for duplicate payment refunds: Refunds for duplicate payments Q: How can I place my new member under someone else?Ī: Please refer to the link for how to place it: How to place a new memberĪ: Please send a picture of the error to us to investigate. If you don't see Payquicker registration emails and payment notifications in your spam or junk folder, please feel free to contact us at / Placement ConcernsĪ: Please refer to the link for rank calculation: How to calculate rank Q: I haven't received my Payquicker registration email and commissions.Ī: We recommend that you check your spam and junk folders to see if any emails have been forwarded to those folders. If you have not received your card after 8 weeks, please contact payquicker support.Įmail: Support Hours: 8:00am – 7:00pm EST Monday-Friday If the problem is still not fixed, please send a photo or video of the error to ConcernsĪ: Please refer to the link below for more information about commissions:Ī: It will be sent automatically within 8 weeks after registering your Payquicker Rewards account. We also recommend using the Chrome browser over another browser. If the problem is still not fixed, please send a photo or video of the error to The alert panel / Chart is not displayed/updated Please refer to the following link for instructions on how to clear the cache: Clearing your cache can fix access issues with your account and GoLive. Kindly try after some time" error when accessing a GoLive session If you still can't log in, please send a picture of the error to Concerns (Technical issues) Please log in via the portal site link: Travel Portal Q: I'm unable to login to the Travel websiteĪ: The back office ( im.academy) and the Travel site use the same username and password. We will send your login information via email.Ī: Reference link: How can I change my password? If it still doesn't work, please send a picture of the error to I forgot my username and passwordĪ: Please go to, and enter your registered email address. Please refer to the following link for instructions on how to clear the cache: Clearing the cache fixes access issues on accounts and in GoLive For General compliance inquiries such as cross recruiting please email For social media inquiries such as reporting non-compliant posts, please email For Chairman 10 and above, please email your cases to Videos What is IM academy?Ī: We recommend clearing your browsing history data, clearing your cache and cookies, and refreshing your browser.
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